Please include your order number and the email address used at checkout. Identify the tool your question concerns and the assistance you need.

For a delivery question, include the tracking reference if available. For payment inquiries, describe the transaction without sharing complete card details or banking credentials.

Let us know promptly if an item arrives damaged, faulty, incomplete, incorrect, or materially different from its listing.

Useful information includes:

• Your order number and the affected item.
• A description of the problem.
• Photographs or a short video showing the affected component.
• Images of the outer packaging and shipping label.

Confirmed errors attributable to us receive an appropriate remedy, such as replacement, reshipment, refund, or authorized return, without additional costs caused by that error.

Contact customer care before mailing merchandise. After approval, we will supply the destination and relevant instructions.

Do not use our registered business address as a default return location.

Read our Return & Refund Policy

Emails may be submitted at any time. Our published customer care hours are Monday–Friday, 08:00–11:30 and 12:00–16:30, China Standard Time (UTC+8).

Messages received outside those hours are handled during a subsequent service period. Carrier investigations and payment or return reviews may take additional time.